Terms and Conditions

1. General Merchant Information

This website (https://sonqoperutravel.com) is operated by Sonqo Perú Travel E.I.R.L. (commercial name: Sonqo Perú Travel), a travel agency and inbound tour operator legally incorporated in the Republic of Peru and duly registered with the Ministry of Foreign Trade and Tourism (MINCETUR / GERCETUR Cusco), hereinafter referred to as “the Merchant” or “the Agency”.

2. Acceptance of Terms and Conditions

3. User Registration and Account

• Truthful and mandatory information: To make purchases and bookings on the platform, the user must register during the booking process by providing truthful, accurate, current, and complete information (full first and last names exactly as they appear on their official identity document, identity document type and number —National ID / DNI, Foreigner ID Card, or Passport—, date of birth, nationality, contact phone number, and valid email address), both for the primary purchaser and for all participating passengers.
• Requirements for registration and website use: To contract services or make payments on our platform, the user must be of legal age (at least 18 years old) and have full legal capacity to enter into binding contracts under Peruvian law. Minors may only be registered as passengers accompanied by their parents, legal guardians, or authorized representatives with a valid notarized travel authorization in strict compliance with Peruvian Law N° 30802 (see Section 14 for comprehensive documentation and travel permit requirements).
• Account and booking confidentiality: The user is solely responsible for maintaining the confidentiality of their account, booking codes (SNQ-XXXX), electronic vouchers, and any credentials or links sent to their email address.
• Liability for misuse: Any misuse of the account, booking code, or issued tickets resulting from the customer's failure to safeguard their information shall be the sole responsibility of the primary account holder. Upon detecting any unauthorized access or use, the user must notify reservas@sonqoperutravel.com immediately.

4. Products and Services

• Description of products and services offered: Sonqo Perú Travel markets and operates tour packages, half-day and full-day guided tours, multi-day expeditions, adventure treks (Inca Trail, Salkantay Trek, Vinicunca Rainbow Mountain, Humantay Lake, Sacred Valley of the Incas), official admission ticket management for the Historic Sanctuary of Machu Picchu, railway transport tickets (PeruRail and Inca Rail), tourist ground transportation, professional bilingual guiding, and cultural experiences in Cusco and throughout Peru. Each tour page details the exact itinerary, duration, included services, and exclusions.
• Stock and quota availability: Stock availability (daily group quotas, train seats, and official entrance tickets regulated by the Peruvian Ministry of Culture) is limited and may be subject to change or sell-out without prior notice until payment for the booking has been effectively processed and confirmed.
• Sales restrictions:In accordance with the Merchant's operational policies and archaeological site regulations, sales restrictions may apply, such as minimum or maximum passenger numbers per booking, recommended ages, or physical fitness requirements for high-mountain routes (above 4,000 m / 13,120 ft a.s.l.), as well as the strictly personal and non-transferable nature of government-issued admission tickets once emitted.
• Trial periods and automatic renewals: Due to the nature of fixed-date travel packages and tourist services, there are no free trial periods or subscriptions with automatic renewal or recurring billing. All notifications regarding contracted services, reminders, and itineraries are sent directly to the customer's email and WhatsApp.

5. Prices and Payment Methods

• Display currency: Prices for our products and services are clearly displayed in foreign currency (United States Dollars – USD / US$) and/or in local currency (Peruvian Soles – PEN / S/). During the Checkout process, the user views the exact amount in the selected currency before authorizing payment. When payment is processed in Peruvian Soles (PEN) for USD base fares, the Merchant's current reference exchange rate is applied and displayed on screen.
• Accepted payment methods:
  • Credit and debit cards: Visa, Mastercard, American Express, and Diners Club (in USD or PEN) processed online through the Culqi payment gateway.
  • Digital wallets: Direct payment with Yape approval code (in Peruvian Soles – PEN) through Culqi.
  • International payments: PayPal account and associated international cards.
  • Bank transfers: Wire transfers or deposits to our corporate bank accounts upon prior coordination with our reservations department.
• Taxes: Published prices include applicable statutory taxes under current Peruvian tax legislation (or inbound tourism export exemptions where legally applicable), as well as all items expressly listed under “What's included in this package?” on each tour page. Personal expenses, gratuities, unspecified meals, or optional insurance are not included unless expressly stated.
• Payment platform security and customer responsibility: All online payments are processed through gateways certified under the international PCI-DSS (Payment Card Industry Data Security Standard) with secure SSL/TLS encryption (Culqi S.A.C. and PayPal Inc.). The Merchant neither stores nor accesses full card numbers or CVV/CVC security codes. The customer is solely responsible for verifying the accuracy of the amounts before paying and holding legitimate ownership or authorization to use the selected payment method.

6. Purchase Process

To complete a purchase on our web platform, the user must follow these steps:

1. Service selection: Browse the tour catalog (/tours), select the desired package, choose an available departure date on the calendar and the number of passengers (adults and children), and click “Book Now”.
2. Cart review: Verify the selected services and subtotal in the shopping cart (/cart) and click “Continue to Payment”.
3. Passenger and contact registration: Complete the Checkout form (/checkout) with the primary contact's details (email and phone number) and the personal and identity information for each passenger.
4. Acceptance of legal conditions: Check the agreement box accepting these Terms and Conditions, the Changes and Returns Policy, and the Privacy Policy.
5. Online payment: Select the payment method (Card via Culqi, Yape, or PayPal), enter the required payment details in the secure payment window, and confirm the order.

7. Shipping and Delivery (Delivery of Vouchers, Tickets, and Service Execution)

• Delivery coverage and service provision:
  • Digital delivery of travel documents: National (all of Peru) and international coverage via the email address and WhatsApp number provided by the customer.
  • In-person service and passenger pickup: Coverage in the city of Cusco (hotels located in the Historic Center and urban area), Sacred Valley, Ollantaytambo station, Machu Picchu Town (Aguas Calientes), and the meeting points specified on each tour page.
• Estimated delivery times:
  • Booking confirmation and payment receipt: Immediate (automatic) delivery upon payment approval on the website.
  • Final vouchers, train tickets, and official entrance tickets: Delivery within an estimated timeframe of 2 to 24 business hours following purchase confirmation.
• Shipping costs and applicable conditions: The issuance and electronic delivery of digital vouchers, tickets, and itineraries is 100% free of charge (zero shipping cost). Whenever a contracted tour includes physical ticket delivery or an in-person briefing at the passenger's hotel in the city of Cusco, such delivery also carries no additional cost.
• Policy on delays and delivery issues: If due to recipient mail server issues, spam folder filtering, or an unintentional typo when entering the email address, the user does not receive their voucher within the estimated timeframe, they may contact us at any time via phone/WhatsApp at +51 955 723 329 or email at reservas@sonqoperutravel.com to receive an immediate resend at no cost. In case of delays attributable to temporary maintenance in the ticketing systems of the Ministry of Culture or railway operators, the Agency will promptly inform the customer and guarantee ticket delivery prior to their travel date.

8. Personal Data Protection

• Compliance with Law N° 29733: The Merchant guarantees the confidentiality, security, and proper processing of its users' personal information in strict compliance with Peruvian Law N° 29733 – Personal Data Protection Law and its Regulations approved by Supreme Decree N° 003-2013-JUS.
• Use and purpose of collected data: Collected personal data (names, identity documents, date of birth, nationality, phone number, and email address) is used exclusively to: manage and execute bookings for contracted tours, issue nominal tickets with the Ministry of Culture, SERNANP, and railway operators (PeruRail / Inca Rail), send travel confirmations and vouchers, comply with tax obligations before SUNAT and regulatory obligations before MINCETUR, handle inquiries or claims, and —only if expressly authorized by the user— send promotional communications.
• User rights over their information (ARCO Rights) and how to exercise them: Personal data holders have the right to request Access, Rectification, Cancellation, and Opposition (ARCO) regarding their personal data at any time, as well as to revoke their consent. To exercise these rights free of charge, the user must send an email to reservas@sonqoperutravel.com stating their request and attaching a simple copy of their identity document. Full details can be reviewed in our Privacy Policy.

9. Intellectual Property

• Copyright and trademark protection: All content hosted on this website —including logos, trademarks (Sonqo Perú Travel), domain names, photographs, videos, descriptive texts, itineraries, graphics, interface design, and source code— is the exclusive property of Sonqo Perú Travel E.I.R.L. or its respective licensors, and is protected by Peruvian Copyright and Industrial Property legislation (Legislative Decree N° 822 and Legislative Decree N° 1075, enforced by INDECOPI) and international treaties.
• Restrictions on the use of published information: Any reproduction, copying, modification, distribution, transmission, republication, automated data scraping, or total or partial commercial use of the content published on this platform without the prior, express, and written authorization of Sonqo Perú Travel E.I.R.L.is strictly prohibited. Use of the website does not grant the user any right or license over the Merchant's trademarks or content.

10. Liability and Limitations

• Website technical failures:The Merchant implements security and continuous availability measures on its platform; however, it is not liable for temporary interruptions of web service, internet network delays, failures in the user's devices or browsers, or technical incidents in third-party servers beyond its reasonable control.
• Proper use of purchased products and services: It is the responsibility of the customer and all passengers to make proper use of the contracted services, arrive punctually at the agreed pickup location and time, carry their original physical identity document (National ID / DNI, Foreigner ID Card, or valid Passport used to issue the tickets), respect the official visiting rules of the Historic Sanctuary of Machu Picchu, and follow the safety instructions of official tour guides. Furthermore, the traveler declares to be in suitable health conditions for the selected tour.
• Liability limits for events beyond the Merchant's control: Sonqo Perú Travel E.I.R.L. assumes no direct liability for damages, losses, delays, route closures, or cancellations caused by fortuitous events or force majeure beyond the Agency's control (such as natural disasters, heavy rainfall, landslides, strikes, civil protests, road or railway blockades, government orders, unexpected closure of archaeological sites by State mandate, or operational delays of railway or airline companies). In such scenarios, the Agency will provide immediate assistance to the passenger and manage rescheduling or refund options in accordance with our Changes and/or Returns Policy.

11. Applicable Law and Dispute Resolution

• Applicable law: This document, as well as all bookings, purchases, and services contracted through this platform, are governed by and construed in accordance with the laws in force in the Republic of Peru, including the Peruvian Civil Code and the Consumer Protection and Defense Code (Law N° 29571).
• Dispute resolution: Any controversy, discrepancy, or claim arising in connection with the interpretation or performance of these Terms and Conditions shall be resolved in the first instance through direct negotiation or conciliation between the user and the Merchant. Failing agreement, disputes shall be resolved through authorized conciliation centers, before the National Institute for the Defense of Competition and the Protection of Intellectual Property (INDECOPI), or before the competent courts of the judicial district of Cusco, Peru.

12. Contact and Support

In case of any inquiry, assistance request, change, refund, or claim regarding our services or these Terms and Conditions, our official customer support channels are at your disposal:

13. Prevention of Commercial Sexual Exploitation of Children and Adolescents (ESNNA) in Tourism

• Zero-Tolerance Policy: Sonqo Perú Travel E.I.R.L. maintains an uncompromising, zero-tolerance policy regarding the Commercial Sexual Exploitation of Children and Adolescents (ESNNA), child pornography, child labor, human trafficking, and any related offense in the course of tourist operations. Any client, passenger, employee, contractor, guide, or transport driver who promotes, facilitates, tolerates, or engages in actions contrary to the protection of minors will face immediate cancellation of all services without right to refund, immediate removal from the tour group, and immediate referral to Peruvian law enforcement authorities.
• Civic and Statutory Duty to Report: In accordance with Article 44 of Law N° 29408, our personnel, operations team, and licensed guides are strictly trained and obligated to report immediately to the competent police and judicial authorities any suspected situation, risk, solicitation, or flagrant act of ESNNA. Travelers and third parties who observe suspicious situations are strongly urged to notify agency staff or report directly through the official national hotlines.
• Severe Penal Sanctions under Law N° 30963: Pursuant to Peruvian Law N° 30963 modifying the Peruvian Penal Code, offenses of sexual exploitation of children and adolescents, promotion of child sexual tourism, distribution of child sexual abuse material, and trafficking of persons carry severe custodial prison sentences ranging from 15 to 25 years of imprisonment, or life imprisonment (cadena perpetua) under aggravating circumstances.
• Statutory Legal Framework: This policy is executed in strict adherence to:
  • Law N° 29408 — General Tourism Law (Articles 43 and 44).
  • Supreme Decree N° 003-2010-MINCETUR — Regulations of the General Tourism Law.
  • Supreme Decree N° 005-2020-MINCETUR — Travel and Tourism Agencies Regulations (Art. 17.2).
  • Ministerial Resolution N° 108-2020-MINCETUR — Official National Counter-ESNNA Display Poster and Mandatory Text.
  • Law N° 30963 — Criminal Code Amendments regarding Severe Penal Sanctions for Child Exploitation.
  • Law N° 30802 — Law Establishing Safeguard Conditions for Minors Entering Lodging and Tourist Transport.

14. Requirements, Travel Authorizations, and Documentation for Minor Passengers (Law N° 30802)

To guarantee the physical integrity, legal safety, and custody of children and adolescents traveling within the national territory, Sonqo Perú Travel E.I.R.L. strictly enforces the provisions of Peruvian Law N° 30802 (Law establishing mandatory conditions for the entry and transport of minors into tourist lodging establishments and passenger transport services) as well as Ministry of Transport regulations (Supreme Decree N° 017-2009-MTC and SUTRAN directives).

• Rules on Accompanying Adults & Mandatory Travel Authorizations:
  • Traveling accompanied by BOTH parents:Both parents must travel with the minor, carry their own matching original physical identity documents, and present proof of parentage (the minor's DNI indicating parental names or an official birth certificate).
  • Traveling accompanied by ONLY ONE parent: In accordance with Peruvian Law, the traveling parent must present an original Notarized Travel Authorization (Autorización Notarial de Viaje) granted by the non-traveling parent before a Peruvian notary public. If the non-traveling parent resides abroad, the authorization must be executed before a Peruvian Consular Office and, where applicable, apostilled or legalized by the Peruvian Ministry of Foreign Affairs (RREE).
  • Traveling accompanied by legal guardians, relatives, third parties, or school/tour groups: The accompanying adult must hold an original Notarized Travel Authorization (Autorización Notarial de Viaje) signed by BOTH parents (or by the legal guardian holding custody), expressly designating the accompanying guardian, specifying travel dates, destinations (Cusco, Sacred Valley, Machu Picchu), and transport modes.
  • Judicial Travel Authorization: In cases of absent parent, parental death (supported by official death certificate), loss/suspension of parental authority (patria potestad), or ongoing custody disputes, an official Judicial Travel Authorization issued by a Peruvian Family Court judge must be presented.
• Transport and Accommodation Carrier Enforcement:
  • Railway Operators (Inca Rail & PeruRail): Rail companies in Peru execute strict document checks at station boarding gates (Poroy, Ollantaytambo, Urubamba, Machu Picchu Pueblo). Minors without original physical IDs and required notarial permits are legally denied boarding without exception.
  • Citadel Bus Transfer (Consettur): Identity verification is carried out prior to boarding shuttle buses traveling the Hiram Bingham highway between Aguas Calientes and the Machu Picchu citadel.
  • Machu Picchu Sanctuary & Inca Trail Network (MINCUL / SERNANP): Government checkpoints inspect nominal tickets against physical original documents. Passengers lacking required documents are denied entrance to the archaeological sanctuary.
  • Hotels and Tourist Lodging Establishments: Under Law N° 30802, all hotels and hostels in Peru are legally mandated to register the relationship of accompanying adults with minors and verify notarial authorizations before providing lodging.
• Agency Disclaimer of Liability & Exclusion of Refunds:

  Sonqo Perú Travel E.I.R.L. acts solely as a compliant travel agency and operator. It is the sole, exclusive, and non-delegable responsibility of the contracting client, purchasing user, and accompanying adults to verify, obtain, and physically carry all required original identity documents and valid Notarized or Judicial Travel Authorizations.

  If any passenger or minor is denied boarding on transport (railway, bus, or road transfer), refused check-in at lodging establishments, or barred from entering the Machu Picchu Historic Sanctuary or Inca Trail by supervisory authorities or carriers due to missing, invalid, or photocopy-only documentation, the Agency disclaims all direct and indirect liability. Under such circumstances, all contracted services, transportation tickets, and government admission tickets shall be deemed forfeited and strictly non-refundable, and any auxiliary accommodation, return transport, or rebooking costs shall remain the sole financial responsibility of the customer.